FAQ

Frequently asked Questions

Do you require any help? This is the page where we give answers to the most frequent questions that we are asked by our customers. If you are unable to find the answer to your question here, you can also write to us. Our experts will be happy to help you.

General questions about folding tents

Yes, all Pro-Tent folding tents are 100 percent waterproof. Our fabrics have a water column of 10 000 mm, which makes them suitable for outdoor use. However, a folding tent described by the attribute ‘water-repellent’ should not be used in the rain. You will find more information on this subject in our guide „What to bear in mind when buying weather-resistant folding pavilions

Yes, all Pro-Tent fabrics have a UV protection factor of over 98 percent and thus provide outstanding protection against ultraviolet radiation. Fabrics used in our folding tents are rated UPF50+. What this means exactly is that less than one fiftieth of ultraviolet radiation is able to penetrate Pro-Tent fabrics.

Dark Pro-Tent fabrics even provide as much as 99.9 percent UV protection. This means that only a thousandth of the radiation reaching the tent fabric is able to penetrate it. Additional side walls can be attached to protect against radiation from lateral directions.

Pro-Tent supplies a range of 12 standard sizes between 1.5 x 1.5 m and 8 x 4 m an. These include classic sizes like 3 x 3 m and 4 x 4 m. But there is more - we can also supply custom dimensions upon request.

Our folding pavilions can be connected together with no problem. The process is considerably simplified by the use of our ten-kilogram ground tiles with patented automatic snap-in operation. Pro-Tent also supplies useful accessories such as connection pieces or roof gutters. 

The number of persons that can be accommodated under a folding tent depends on the available floor space of the individual tent units and the overall area. In a standing space, the rule of thumb is that approximately 0.5 m² is needed per person. With simple row seating, 0.7 m² will be needed for each person. If you plan to serve guests seated at a table, then you should allow 1.2 m² per person.

The weight and packing dimensions of our folding tents depend on the size and type of tent you choose. We will be happy to provide you with personal assistance in this matter.

Thanks to their special materials and sturdy construction, all of our folding tents are suitable for outdoor use. You can find out more about the advantages of Pro-Tent tents in Outdoor use.

Legal fire regulations that apply to the use of tents indoors vary from country to country and from one organiser to another. Folding tents made by Pro-Tent have B1 certification, which means that they generally satisfy all requirements and also makes them suitable for use as exhibition tents, for example.

Professional folding tents can be used for the most diverse purposes. Especially common are the following fields and purposes:

Our folding tents can be customized in many different ways. The following elements we can tailor to your wishes, either with or without a small surcharge:

  • folding tent size
  • aluminium frame colour
  • sidewall and roof colour
  • fabric seam colour
  • sidewall and roof print

And that is to name but a few. Read in our magazine more about the customizing options, or contact us.

The maximum size of folding tent we make is 8 x 4 m (32 m²). For larger tents we cannot guarantee their 100% stability. Nevertheless, you can roof over larger areas by connecting several tents to each other. This is especially easy to do with our reliable weight plates and our connection pieces. The general rule: it is vital that both large and connected tents are secured with the professional tensioning set.

The professional folding tent systems MODUL 4000 and Pro-Tent 5000 feature the patented omega profile with slots. This system can take lateral connectors and a range of equipment elements and can be used to divide off internal cabins. It features 16 edges.

The Pro-Tent 2000 is the tried and tested classic for small budgets. Unlike the other systems, its profile has four edges.
 

Questions about assembly and transport

Our aluminium tents are upright within 30 seconds. The reason for this incredibly fast time is that the fabric roof remains on the tent frame. Once the tent has been assembled, the next step is to install accessory items, such as sidewalls, weight plates, cabins, lights, etc. Depending on the accessories that your tent is equipped with, it can take several minutes following the initial installation until the tent is fully ready for use. Have a look at our video Installed in record time.

With a little practice and knowledge of the right method, smaller tents can be assembled and dismantled by one person alone. However, it is much quicker and easier when two people assemble the tent together. Two people are always needed when putting up or taking down tents of large dimensions.

Thanks to the practical profile system and the fact that the folding tent roof is already secured to the frame, it is particularly easy to assemble our folding pavilion. All steps are explained in detail in the provided instructions and can also be viewed in our assembly video.
Assembly is particularly fast when there are two persons. Yet Pro Tent folding tents can also be assembled by the one person.

Our tents are designed to be put up and dismantled without the use of tools. 

Thanks to their practical package dimensions, most folding tents made by Pro-Tent will fit in a normal passenger car. We will be happy to personally discuss the subject of package dimensions with you and provide you with more information. A practical transport bag and very quiet castors are included with every one of our folding tents. 

Questions about the quality of our folding tents

To ensure maximum stability, only the highest quality materials are used in the production of Pro-Tent folding tents. For example, extremely light aluminium is used for the frame, which keeps the tent’s weight to a minimum.

The sidewalls and roofs of our folding tents are made of single-side PU-coated polyester fabric. All fabrics are UV-stabilised, dimensionally stable in the event of rain, low flammability (B1), and 100 % waterproof.

The use of aluminium in folding tents has many advantages over steel. First of all, it is a much lighter material, which makes the entire construction much more lightweight. Also it does not rust. Just some of the many reasons why our folding tents enjoy such a long useful life. 

If it is well looked after and subjected to moderate use, Pro-Tent tents can last virtually forever. Many of the first folding tent frames made by Pro-Tent are still in use thirty years later! The service life of the fabric components (roof and sidewalls) is between 5 and 15 years, depending on use and maintenance.

Condensed into a single sentence, the answer is: quality has its price. This begins with the materials used. For instance, most brand folding tents use aluminium, which exhibits a greater mechanical strength than steel. Also the fabrics differ greatly. Whereas many low cost models can no longer justify their “waterproof” claims after just one season, the tear resistant, UV stabilized fabrics of Pro Tent folding tents retain their tightness after years of use. Synthetic elements such as corner connectors and joints must withstand permanently high stress levels in the folding construction, and Pro Tent elements are reinforced with glass fibre – extremely stable and particularly long lived. Also whether a tent really is a product of high level workmanship can often be seen after the first outdoor season. Most low cost imports fail to survive their first year after repeated assembly and disassembly.

Pro-Tent folding tent and exhibition stand systems are high quality, long lived brand products. Should a repair nevertheless become necessary, our systems in most cases can be reinstated after just a few manual operations. For this purpose, you can fall back on our replacement parts services, the repair instructions for each model, and the repair hotline. Damaged fabrics can be mended with a repair kit, consisting of a liquid synthetic and fabric in the colour of the roof/wall. If you need help for your repair, our staff will be pleased to assist you. In this event, simply call our service number +49 (0)6433 946668-0

Do not suspend any heavy weights (e.g. clothes racks) from the roof profiles. You can eliminate excessive strain from snow and water pockets by tensioning the roofs correctly during assembly. Use pole weights in windy conditions, and with stronger winds the professional tensioning set as well. And if there’s a real storm howling, collapse the tent.

Questions about the safety of our folding tents

In outdoor use, it is important to ensure that folding tents are sufficiently secured. Stackable weight plates and anchoring sets from Pro-Tent are ideal for securing your folding tent.

Provided it is suitably anchored, a folding tent should theoretically be able to withstand wind speeds of up to force 8. If the winds are any stronger, the tent will be susceptible to damage. Whatever the conditions, the organiser of an outdoor event should always keep an eye on the weather conditions. To ensure safety, it is recommended that the tent is dismantled in good time if the conditions call for it.

Pro-Tent folding tents are welcome companions the whole year round, even in outdoor conditions. They are built to be sufficiently sturdy to withstand wind and rain. However, for reasons of safety, the tent should be taken down under stormy conditions. 

The aspect of safety is of central importance in our product development activities. Which is why we only use materials that are fire-resistant (low flammability) and B1-certified.

Questions about sidewalls and tent roofs

With Pro-Tent, you can choose from a wide range of sidewalls, including standard walls, walls with panoramic or arched windows, several walls fitted with a door, half-height sidewalls, etc. And of course, we also offer roofs and walls made-to-measure and in custom designs.

The sidewalls of the Pro-Tent MODUL4000 model and the Pro-Tent 5000 are inserted into a slot by means of piping. This results in a perfect appearance and provides windproof privacy protection. The sidewalls of the Pro Tent 2000 are attached in the conventional way, using velcro strips. This attachment method is also available as an option for the Pro-Tent MODUL 4000 and Pro-Tent 5000.
 

Roofs and sidewalls of Pro-Tent tents can be easily cleaned in a textile laundry. To ensure that the water-repellent polyurethane coating is not damaged, it is important that the washing temperature does not exceed 30 °C. 

We use high-grade, non-tearing 250 Denier polyester fabric as standard.

In general, the quality of the fabric has little to do with the fineness of the thread. Our 250 Denier fabric is of a high quality and its low weight makes it ideal for use in a folding tent. In addition, 250 Denier material is more elegant and attractive than the thicker alternative. However, we also offer 500 Denier material in the most common fabric colours, at no extra charge.

As a manufacturer with our own printing department and sewing shop, we can also adapt our roofs and sidewalls to fit other brand frames as well. Contact us, and we’ll examine your request.

Questions about equipment and accessories

There is even a choice of counter solutions available for Pro-Tent folding tents: the Orchid counter, the aluminium folding counter and the desk module. All models can be installed and removed in a few simple steps, and they are also printable, just like the sidewalls and roof.

The best publicity material is the tent itself, because both the roof and sidewalls can be printed on in any way you wish, including with your corporate design. However, a range of advertising elements such as flags, banners, etc. are also available. 

The practical transport bag is included as standard with the MODUL4000 and 5000 models.

Naturally, you can also equip your folding tent for use on cold and dark autumn and winter days. Lighting and infrared heating units are available, with which you can brighten and warm up your tent.

How many heaters you need depends on the size of your folding tent and on whether sidewalls have been fitted. The effective range of a heater is about 10 to 16 square meters, so as a rule just the one heater is adequate for a 3 x 3 m folding tent. In a 4.5 x 3 m folding tent, we recommend no fewer than two heaters for the optimal temperature throughout.

How many LED spotlights you need to illuminate your pavilion depends on its size. A good basis is one to two spotlights for every 10 square meters of floor space, depending on the required brightness.

Questions about printing and service

Yes, we have our own printing and sewing shops in which we can print and tailor your tent to order. It is even possible to print sidewalls and roofs over their entire area, so feel free to let your creativity flow.

Our inhouse printing department offers three different printing processes: sublimation printing, thermal transfer printing, and screen printing. We’ll be pleased to advise you on your options and benefits.

Sidewalls can be printed over their whole surface and on both sides. To prevent each side from showing through, an opaque panel is sewn between the two prints. Hence a sidewall printed on both sides has three plies. 

All folding tent roofs and sidewalls printed by Pro Tent are weatherproof and therefore also suitable for outdoor use.

In den 14 ausgewählten Standardfarben können Faltzelte von Pro‑Tent direkt ausgeliefert werden. Ab einer Mindestbestellmenge ist auch jede beliebige Sonderfarbe erhältlich. Faltzelte in Wunschfarben haben allerdings eine längere Lieferzeit. 

A high quality print on your sidewalls and folding tent roof requires an appealing design and a good image resolution. If you have already created a design for your new folding tent, we’ll be pleased to convert it faithfully into print data. If, on the other hand, you can’t come up with an idea or the necessary resources, our inhouse printing department will be pleased to see to the entire design for your sidewalls and roof. All you have to do is to supply us with the required data in the form of photos, logos, and any typefaces.

When designing your sidewalls and roof, you need to take various aspects into consideration, for instance the resolution and colour space offered by your preferred printing process. An overview of the specifications can be found on our data sheets for sublimation printing, thermal transfer printing, and screen printing. And if you need help with further questions, our graphics department will be pleased to assist you.

When selecting a photo for your sidewall and roof designs, you will have to take a number of points into consideration, depending on your preferred printing process. An overview of the technical details can be found on our data sheets for sublimation printing, thermal transfer printing, and screen printing. Not all of your questions answered? Our graphics department will, of course, be pleased to assist you with further information.

Questions about the ordering process

Your folding tent can be based on a great many variations and adjustment options, so a personal talk with you serves to configure the tent you have in mind. This can take place face to face or by telephone. If you are interested in a Pro Tent folding tent, we look forward to your call or contact request as your first step. A Pro Tent employee will then contact you soon after to ask about your wishes and needs and to discuss with you the possibilities.
 

All tents are available from stock. However, other delivery times apply for custom orders or printed tents. We will be happy to discuss your needs in more detail in person.

Yes, we offer a spare parts service for all models.

We offer five years guarantee on the frames of our folding tents and two years on the fabric components.

If you only need a professional folding tent once or twice, Pro-Tent pavilions are also available to hire. We will be happy to put you in touch with your nearest available partner on request.

As a rule, Pro-Tent ships to all of the world’s countries. EU nations are handled by Pro Tent GmbH, all other countries by Pro Tent AG. Shipping times and costs may vary from country to country.

Questions about the company

Pro-Tent is the inventor of the aluminium folding tent frame. Our professional folding pavilions have been on the market for around 30 years.

Pro-Tent is the inventor of the folding tent system. Thanks to our know-how and our several patents, we have many products that are unique. One example is the patented slotted omega profile. It ensures highly taut sidewalls and good tent stability. 

The Pro-Tent MODUL4000 and Pro-Tent 5000 folding tent frames are produced in a Swiss production facility for people with an impairment.  The other frames are made in Europe.

High-quality materials and meticulous workmanship are essential when it comes to ensuring our products’ reliable functionality and long service life. And naturally, this comes at a price. However, all of our products have an appropriate price/performance ratio, and this is what matters most to us and our customers. 

Yes, Pro-Tent is the producer, and it manufactures all of its folding pavilions itself.

Naturally you can satisfy yourself of the quality of our products live before purchasing a folding tent. Just visit one of our two display centres (at Rütli in Switzerland or Hadamar in Germany). Our staff will also be happy to demonstrate our products to you directly at your premises – anywhere in Germany or Switzerland. Thanks to this service, you will know exactly what you are getting from Pro-Tent even before you buy – unlike with the majority of other online suppliers in this industry.

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